Shipping policy

Shipping & Delivery Policy

Last Updated: January 2026

Company: Inglobe UAE

1. Delivery Commitment

At Inglobe UAE, we are dedicated to providing a seamless shopping experience. Our goal is to ensure your physical products reach you safely, quickly, and with full transparency. We partner with reliable local courier services to cover all seven Emirates.

2. Shipping Areas

We currently provide shipping services across the entire United Arab Emirates, including:

Dubai, Abu Dhabi, and Sharjah
Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah

Note: Deliveries to certain remote or "off-shore" areas may take slightly longer than our standard timeframe.

3. Shipping Rates

Standard Shipping: [Insert Amount, e.g., AED 20] per order.
Free Shipping: We are pleased to offer Free Shipping on all orders over [Insert Amount, e.g., AED 150].
COD Fee: [Optional: If you charge extra for COD, mention it here, e.g., "A flat fee of AED 10 applies to all Cash on Delivery orders."]

4. Delivery Timeframes

We understand that you want your products as soon as possible. Our standard processing and delivery times are:

Order Processing: 1 to 2 business days.
Delivery Transit Time: 2 to 4 business days once dispatched.
Total Estimated Time: You can typically expect your order within 3 to 5 business days.

Please note: We do not process or deliver orders on Sundays or UAE Public Holidays.

5. Cash on Delivery (COD) Terms

To ensure a smooth delivery process, please keep the following in mind:

Exact Change: Our courier partners appreciate it if you can prepare the exact cash amount for your order.
Verification: For COD orders, our team or the courier may call you to verify your address and availability before delivery.
Payment First: Per standard courier policy in the UAE, the package can only be opened after the cash payment has been made to the delivery agent.

6. Order Tracking

Once your order has been dispatched, you will receive a notification via SMS or Email with your tracking number. You can use this to monitor your package's journey to your doorstep.

7. Failed Delivery Attempts

Our couriers will typically make up to two (2) attempts to deliver your package. If you are unavailable:

They will call you to reschedule.
If delivery fails after multiple attempts, the order will be returned to our warehouse. In such cases, a re-delivery fee may apply to ship the item again.

8. Damaged Items During Transit

We take great pride in our packaging. However, if your item arrives damaged, please notify us within 24 hours of receipt so we can resolve the issue immediately as per our [Return Policy].